BHP Labs Ltd ("Usurv" the "Company" or "us") is a privately held market research company, with headquarters in Kent, UK (registered office: 3 Chapel Row, Unit 9, Bath, BA1 1HZ. Usurv recognizes that its visitors, users, members and others who use, or other websites owned or operated by the Company (the "Website") value their privacy (collectively or individually "Users" or "you"). This Privacy Notice details important information regarding the use and disclosure of User information collected on the Website. Company provides this Privacy Notice to help you make an informed decision about whether to use or continue using the Website.

If you have questions or complaints regarding our privacy policy or practices, please contact us in writing at Usurv, BHP Labs Ltd, 3 Chapel Row, Unit 9, Bath, BA1 1HZ  or email us at


Users wishing to purchase market research services ("Services") must first successfully register with us through the Website ("Registration"). The Registration process will require that you provide us with your legal name, a valid, verifiable email address.   We will not sell or share your personally identifying Registration information with third parties, except as set forth herein and as required by law.


• Fulfill your order

• Send you an order confirmation

• Assess the needs of your business to determine suitable products

• Send you requested product or service information

• Send feature updates regarding our platform

• Respond to customer service and support requests

• Administer your account

• Send you marketing communications

• Improve our Web site and marketing efforts

• Conduct research and analysis

Company may use "digital fingerprinting", a technology used to place a unique identifier on a device such or a computer or smartphone. Company digital fingerprinting will never change the functionality of a device, collect otherwise confidential information, log keystrokes, record User activities, take control of the device, or act as malware, adware, a virus or a Trojan. Company may however use digital fingerprinting to match the device ID to the Company accounts logged into from the device and /or to ensure the integrity of the market research results obtained by Company, and to help prevent illicit or illegal use of the Website. Company uses commercially reasonable efforts to ensure that this digital fingerprinting technology is safe, secure and does not cause egregious privacy or data security risks.

Company uses "cookies" during your sessions. Cookies are small amounts of data which are sent to your browser from a website's computers and stored on your computer's hard drive. We use cookies to store Website member login credentials automatically if voluntarily elected by the member. The Company web server also creates cookies to uniquely identify each User session when a Website member visits the Website. No personally identifiable information is contained in our cookies; but Users who choose not to allow cookies may be unable access the full features of the Website.

Company shall automatically collect information and records in our database log files to help administer the Website, monitor the effectiveness of our marketing efforts, retain login/Website account information and aid in technical problem solving. Examples of log file information collected include IP address, time a page was viewed, browser type, URL parameters, and information from cookies (as described immediately above). IP addresses shall be correlated with your declared location; your use of a proxy server to mask your location constitutes a violation of this Privacy Policy.


Our privacy statement does not cover the use of cookies by our third party analytics providers. We do not have access to or control over these cookies. Our partners or affiliates use session ID cookies to make it easier for you to navigate our site and for you to use the check out process, etc.


Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used, along with cookies, to compile aggregated statistics to analyze how our site is used, and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We may engage third parties to assist us with performing our Services. These analytic companies may be provided with access to personally identifiable information that you had previously provided us during registration, but only upon first agreeing to uphold the confidentiality of such information.

You agree that in the event that Usurv or its affiliates enters into a merger, acquisition, sale or other transaction pursuant to which, Company or any portion of Company’s assets is acquired by or assigned to a third party, your personally identifying information and other information may be disclosed to the third party both before and after the transaction, for the sole purpose of facilitating transfer of your Website account and effecting that transaction. In the event that such a transaction is consummated, you will be notified of the transaction via email and/or through a notice on our Website, and custody of your information will be transferred subject to all the terms and restrictions in this Privacy Policy. In the event the transaction is not consummated, Usurv will require the third party not to use or disclose your personally identifying information in any manner whatsoever.


Usurv has implemented commercially reasonable security measures to protect the loss, misuse, and alteration of your personal information under our control.

Website members may access and update their information by logging on to the Website.

Absolute security of information transmitted through channels (communication networks, hardware, software) not directly operated or controlled by the Company cannot be guaranteed and you do so at your own risk.

Once we receive your transmission of information, Company makes commercially reasonable efforts to secure our systems. However, this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Also, Company cannot guarantee that our survey participants and/or other third parties will not be able to determine your personal information or identity through the process of deduction.

We provide means for you to make payments through third party payment providers. The transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL). The third party payment provider's privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.

Company may post a notice on the Website if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us by emailing

As is the case with any information you provide to any business operating in the United Kingdom, information provided to the Company is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.


If you wish to change or delete your email address, contact us at support@usurv.comand we will be happy to assist you within 2 business days.  To change your name, password or add your company information, please click on the manage your account link in the menu bar and type in the corrected information.


You may cancel your Website membership at anytime by directing your request to  We will promptly cancel your account, delete your information from our database and send you a confirmation email.


We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Our Web site offers publicly accessible blogs. You should be aware that any information you provide in these areas might be read, collected, and used by others who access them.


We post client testimonials/comments/reviews on our web site, which may contain personally identifiable information. We do obtain the customer's consent to post their name along with their testimonial via email prior to posting the testimonial.


The site is intended for adults. We do not intentionally or knowingly collect personally identifiable information from anyone under the age of 18 and we request that individuals under the age of 18 not submit any personal information on the site. If we become aware that anyone under the age of 18 has created an account on the Website, we will promptly close that account and delete any submitted information.


If you are a User accessing the Website from the United States, European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United Kingdom laws, please be advised that through your continued use of the Website, which is governed by U.K. law and this Privacy Notice, you are transferring your personal information to the United Kingdom and you consent to that transfer.


• Service Related Announcements
From time-to-time we may send you service-related transactional emails. You may opt-out from receiving these emails by selecting the opt-out link in the email; if you opt out of service-related emails then we have no way of providing purchase receipts, notifications of survey completions/errors and/or notification of payment errors.

• Promotional Emails
Occasionally, we may send you a promotional email concerning some feature, service or promotion directly related to Company or the Website. You may opt-out from receiving these emails by selecting the opt-out link in the email.


If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.


Company can be reached at any time by email at It is our practice to respond to emails within 48 hours. If we do not respond within 48 hours, call us at +44 (0) 207 1939 884 and leave a message including your email address; we will respond to your voicemail within one business day.

You can also write to us at:

3 Chapel Row

Unit 9